So now you have Dynamics 365 Customer Engagement and it's time to engage with your clients and prospects. Your agents are ready to go and do what they do best! Dynamics 365 Customer Engagement already gives you the option of universal searching and click-to-dial to speed up your agents' interaction with the system, but it's in the small stuff that you begin to see potential for improvement - incoming calls require your agent to concentrate on the customer while trying to ask for information to search on, and then sifting through different entities and matches to find the information they need. And only when they go into that entity can they begin solving the client's issue. It works, but how much more efficient would it be if Dynamics 365 Customer Engagement simply executed that search for you automatically on incoming calls, and showed you only the relevant matching entities right there in the current display without upsetting the agent's status quo? So maybe a telephony integration might do the trick? There are plenty of telephony integrations out there. But most are big and full of features you may never use in your specific environment, meaning money spent on licensing features you may never use, and time wasted on planning and customising those features.

Enter CallPAC. CallPAC is a light-weight, simple telephony integration with a minimal footprint and requiring only basic setup and configuration.

So what does CallPAC do? Why would you use CallPAC instead of a bigger, more complex solution? Well mainly because it is so quick and easy! No fuss and bother. No need to set up a major project. Simply tell us what you need CallPAC to do and we'll deliver a solution to install and walk you through setting up Channel Integration Framework (CIF). And if your PBX isn't yet supported yet, we'll work with you to get it supported!